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Customer Service

Since 1971 Ken's Sewing Center has offered customers top level service and support for sewing machines, embroidery machines, vacuum cleaners, sergers, and more. In 1995 we launched our website with the goal of 100% customer satisfaction. We want to make shopping on our site as easy and comfortable as possible. That's why we offer FREE shipping, a 30-day money back guarantee, free layaway, and no-interest financing.


Ken's Sewing Center is committed to providing you with the lowest prices and best customer support.  We are happy to answer any questions you have by calling us or via email. It is important that you have all the information you need before placing your order.  We encourage you to place your order online as extra incentives are offered at different times of the year in the form of free coupons, free goods, and extra discounts that can only be offered to online orders.   Ken's will take your order over the phone but Ken's Sewing Center cannot offer these extra incentives on call in orders at this time.  We also encourage you to sign up to receive our free newsletter to view current promotions. 

In an effort to better serve you after the sale we ask that you fillout the customer service form and include it with any repair you sent to us.  This form MUST be included if you want Ken's Sewing Center to repair your item.  Please note that shipping to Ken's Sewing Center and back to you are not covered under any factory warranty.  We will be happy for you to pay at our shipping discont and can give you this information if you call us at 1.877.536.7739 or email us at

Please download form below and include with your repair.  Ken's Sewing cannot complete your repair until this form is sent.




Repair Policies

All Credit Card purchases will be charged a 3% restocking fee.    Sewing machines and vacuums are not intended for commercial use. Any commercial use of a home sewing machine or vacuum constitutes abuse of the product and will void all warranties, including the 30 Day Return Policy. prides itself on customer service after the sale. In an effort to better serve you, please call 1-256-381-0161 or 1-877-536-7739 for a return authorization number for any repair needed on an item purchased from us. Repair items sent back to the store must be insured and properly packaged in order to reduce the potential for shipping damage. 


Repair Policies is not responsible for damage to items coming into the store, only for those items we ship to our customers. Repairs sent must include our customer service form customer contact information as well as detailed information on the problem. Please include a copy of the sales receipt as well. If a repair item is sent without this information, your repair may be delayed by several days to weeks. We want to take care of all our customers and following this protocol will ensure that your repair is handled promptly. Shipping to and from is at customer's expense. Shipping Policies does offer FREE shipping on selected items, however; FREE shipping is for the contiguous United States only.

We reserve the right to cancel an order.  Prices are subject to change without notice.


Returns & Repairs

We want to make purchasing on the Internet as easy and comfortable as possible. 100% customer satisfaction is our goal for all our customers. On rare occasions and despite our best efforts, an item might turn out to be defective. In the very unlikely event you receive a defective product we ask you to remember that we do not manufacture these products, we simply market them in the U.S. for the manufacturers and factories. With that in mind, we will do whatever it takes to help you achieve your satisfaction.

If you are in need of any repair, service, or any warranty work on your item:

  • email us to request a Return Authorization
  • include what is wrong with the unit
  • your name and full address
  • model number and receipt number
  • how you paid for the item

Ken’s Sewing Center is an authorized dealer for all the products we sell. Your item will include warranty information. In the event you do not have any warranty information with your item (many companies are going electronic with warranty information) Ken’s Sewing Center will honor your warranty and an attempt to repair the item is the first course of action.

We will gladly repair your item under warranty.  Shipping is NOT covered under warranty. We will pay the shipping within the first 30 days of you owning the product from original date of purchase in the event you have a defective item. If the problem is operator error or misuse; shipping will be charged. In the event the item is defective we will replace the item.

If you desire a refund please fill out the form below.

Due to the size and activity of our warehouse, we cannot accept nor be responsible for items and shipping charges if the item is shipped to us without a prior consent and a Return Authorization number. Please ship the item to us prepaid and then email us the tracking number at Giving us your tracking number will make the refund process much quicker for you, because of the size of our warehouse.

Please make sure all original paperwork, box,& warranties and accessories are intact and with the unit so we can issue a refund (excluding any shipping costs & 10% restocking fee). If an item is returned and items are missing we cannot issue a full refund. In this case the refund will be minus the cost of items missing.

If the item was bought with a free shipping promotion, then the actual shipping will be deducted from the refund. Please make sure to write your RA number clearly on the box. Refunds are issued an average of 7 business days after the checking in of your returned product. After we issue the refund, it is up to your bank to post the credit on your account in a timely manner. PayPal credits take 24 hours or less in most cases. All Credit Card purchases will be charge a 3% restocking fee. If you have any questions or concerns please email us at, we are here to help!

Limitations and Restrictions on Promotional Coupons

Some manufacturers place limits on the use of promotional coupons and discounts for the purchase of their products. In some cases, the restrictions apply to all products from a specific brand; in others, only to specific products or product lines. Because of these restrictions, is not able to apply discounts to any product with a manufacturer's Minimum Advertised Price (MAP) restriction. Although, we can honor by email or phone orders.

If a discount is applied against a cart containing MAP restricted items, the coupon's value will be followed by a notice declaring that "Some products in your cart do not qualify for coupon discounts due to minimum advertised price restrictions" and the coupon's value will be calculated against the value of the non-MAP restricted items, up to the full value of the coupon.

These restrictions do not affect coupons issued as store credits.

Customers outside the United States: 

Taxes, duties, shipping and any fees apply.  No exceptions. Any order shipped outside the United States is subject to these fees.  These are charged to you by the carrier and not Ken's Sewing Center.  Any order returned to Ken's Sewing Center will have these fees taken out of your refund as these are non-refundable.  All electrical items are wired for 110-120 voltage




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*Offer applies to orders shipped to an address within the contiguous United States.
Copyright © 2017 Ken's Sewing Center, All Rights Reserved.

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*Offer applies to orders shipped to an address within the contiguous United States.
Copyright © 2017 Ken's Sewing Center, All Rights Reserved.